Primary CARE: Mission Critical Nurse Call Support and Advanced Mobility Support
Primary CARE is a comprehensive support program designed specifically to maximize and support life safety nurse call and critical mobility investments.
- Remote Server and Application Monitoring - 24/7 monitoring of all critical headend hardware and software components.
- Recertification and Testing - Annual recertification and testing of all headend components, including a comprehensive report of equipment status.
- Technical System Training and Reorientation - Unlimited system training and reorientation for your current and new staff members.
- Semi-Annual Leadership Customer Review - Meet with Primary CARE's support and executive team for semi-annual reviews with your leadership team.
- Clinical Training Materials Updates - Automatically keep end-user training materials updated as processes are added/changed with your healthcare communications flow.
- Guaranteed Call and Onsite Response Times - Triage all calls within 2 hours of initial call and be onsite within 12 hours for critical emergencies (24 hours non-critical).
- Software and Firmware Upgrades - Ensure your systems receive applicable updates to operating software and firmware.
- Access to Mobile Diagnostic Application - Application-based triage of installed components for accelerated systems diagnosis from your onsite personnel.
- Business Continuity Support - Automated backup of critical nurse call configurations and databases.
Primary CARE - Nurse Call
Shouldn't your support be mission-critical?
Yesterday’s “call-bell” system has transformed into today’s mission critical, clinical communications workflow platform.
Primary CARE - Mobility
Can you afford to have a crucial component of your clinical communications infrastructure offline?
Today’s healthcare customers demand instantaneous workflow accessibility to key decision-makers and that means connecting via mobility is an absolute requirement.