Primary CARE: Mission Critical Nurse Call Support

Primary CARE is a comprehensive program designed specifically to maximize and support your life safety nurse call investment, allowing you to focus on your overall business goals.

  • Free up your valuable onsite resources
  • Receive priority technical support
  • Obtain timely training for technical resources
  • Ensure maximum solution efficiencies 
  • Enable proactive hardware and software monitoring
  • Operate under known, budget-friendly fixed costs

Choose between two different Primary CARE options to determine what best fits your needs. 

Primary CARE

  • 24/7/365 critical emergency support
  • Active remote monitoring of installed hardware and software
  • Priority support queue
  • Guaranteed phone response within 2 hours
  • Guaranteed onsite response to critical emergencies within 12 hours
  • Backup and disaster recovery enablement
  • Annual technical (re)training
  • Annual system test reports
  • Annual security audits
  • Annual testing and inspection of equipment and integrations
  • Annual workflow review of customer's Help Desk
  • Primary CARE mobile diagnostics application for onsite personnel

Primary CARE +

  • 24/7/365 critical emergency support
  • Active remote monitoring of installed hardware and software
  • Priority support queue
  • Guaranteed phone response within 2 hours
  • Guaranteed onsite response to critical emergencies within 12 hours
  • Backup and disaster recovery enablement
  • Annual technical (re)training
  • Annual system test reports
  • Annual security audits
  • Annual testing and inspection of equipment and integrations
  • Annual workflow review of customer's Help Desk
  • Primary CARE mobile diagnostics application for onsite personnel
  • Spare equipment management
  • Unlimited support coverage for critical emergencies (during normal PSI business hours, 8-5 CST)
  • Unlimited support coverage for critical emergencies (24/7/365)
  • Semi-annual testing and inspection of equipment and integrations
  • CQI consulting for transformative care and KPI-driven quality improvements

Benefits

Adherence to priority, service-level objectives means emergency response guaranteed
Proactive end-of-cycle upgrade notifications to prevent obsolescence
Receive advanced customer insights regarding system usage and potential problems
Increase end-user solution adoption, usability, and competence
Utilize dedicated service management resources that are familiar with your systems
Maximize investment while minimizing maintenance and repair costs
Provide for greater infrastructure management and planning by knowing what's ahead
Improve technical competency of onsite resources to accelerate repairs and minimize downtime
Ensure high systems availability by keeping equipment working at peak performance
Enable full-cost transparency and fixed-cost budgeting
Improve management visibility into incident resolutions and trends
Maintain optimized integrations with third party solutions
Keep technology current with new software updates
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