Primary CARE: Mission Critical Nurse Call Support
Primary CARE is a comprehensive program designed specifically to maximize and support your life safety nurse call investment, allowing you to focus on your overall business goals.
Free up your valuable onsite resources
Receive priority technical support
Obtain timely training for technical resources
Ensure maximum solution efficiencies
Enable proactive hardware and software monitoring
Operate under known, budget-friendly fixed costs
Choose between two different Primary CARE options to determine what best fits your needs.
Primary CARE
- 24/7/365 critical emergency support
- Active remote monitoring of installed hardware and software
- Priority support queue
- Guaranteed phone response within 2 hours
- Guaranteed onsite response to critical emergencies within 12 hours
- Backup and disaster recovery enablement
- Annual technical (re)training
- Annual system test reports
- Annual security audits
- Annual testing and inspection of equipment and integrations
- Annual workflow review of customer's Help Desk
- Primary CARE mobile diagnostics application for onsite personnel
Primary CARE +
- 24/7/365 critical emergency support
- Active remote monitoring of installed hardware and software
- Priority support queue
- Guaranteed phone response within 2 hours
- Guaranteed onsite response to critical emergencies within 12 hours
- Backup and disaster recovery enablement
- Annual technical (re)training
- Annual system test reports
- Annual security audits
- Annual testing and inspection of equipment and integrations
- Annual workflow review of customer's Help Desk
- Primary CARE mobile diagnostics application for onsite personnel
- Spare equipment management
- Unlimited support coverage for critical emergencies (during normal PSI business hours, 8-5 CST)
- Unlimited support coverage for critical emergencies (24/7/365)
- Semi-annual testing and inspection of equipment and integrations
- CQI consulting for transformative care and KPI-driven quality improvements
Benefits
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