Primary CARE is a comprehensive program designed specifically to maximize and support your life safety nurse call investment, allowing you to focus on your overall business goals.
Free up your valuable onsite resources
Receive priority technical support
Obtain timely training for technical resources
Ensure maximum solution efficiencies
Enable proactive hardware and software monitoring
Operate under known, budget-friendly fixed costs
Choose between two different Primary CARE options to determine what best fits your needs.
Primary CARE
24/7/365 critical emergency support
Active remote monitoring of installed hardware and software
Priority support queue
Guaranteed phone response within 2 hours
Guaranteed onsite response to critical emergencies within 12 hours
Backup and disaster recovery enablement
Annual technical (re)training
Annual system test reports
Annual security audits
Annual testing and inspection of equipment and integrations
Annual workflow review of customer's Help Desk
Primary CARE mobile diagnostics application for onsite personnel
Primary CARE +
24/7/365 critical emergency support
Active remote monitoring of installed hardware and software
Priority support queue
Guaranteed phone response within 2 hours
Guaranteed onsite response to critical emergencies within 12 hours
Backup and disaster recovery enablement
Annual technical (re)training
Annual system test reports
Annual security audits
Annual testing and inspection of equipment and integrations
Annual workflow review of customer's Help Desk
Primary CARE mobile diagnostics application for onsite personnel
Spare equipment management
Unlimited support coverage for critical emergencies (during normal PSI business hours, 8-5 CST)
Unlimited support coverage for critical emergencies (24/7/365)
Semi-annual testing and inspection of equipment and integrations
CQI consulting for transformative care and KPI-driven quality improvements
Benefits
Adherence to priority, service-level objectives means emergency response guaranteed
Proactive end-of-cycle upgrade notifications to prevent obsolescence
Receive advanced customer insights regarding system usage and potential problems
Increase end-user solution adoption, usability, and competence
Utilize dedicated service management resources that are familiar with your systems
Maximize investment while minimizing maintenance and repair costs
Provide for greater infrastructure management and planning by knowing what's ahead
Improve technical competency of onsite resources to accelerate repairs and minimize downtime
Ensure high systems availability by keeping equipment working at peak performance
Enable full-cost transparency and fixed-cost budgeting
Improve management visibility into incident resolutions and trends
Maintain optimized integrations with third party solutions