After submitting a Service Support Request, you will receive an email confirmation acknowledging receipt of your request. You can also log in to the Customer Portal to verify that your request was successfully created and track its status. 

Your request will be reviewed during normal business hours and routed to the appropriate team for action. Response times may vary depending on the urgency and complexity of the issue. 

To help us respond as quickly as possible, please include: 

• Site name 

• Site address 

• Floor or room number (if applicable) 

• Equipment or system affected 

• Description of the issue 

• Any troubleshooting already performed 

Provide a Purchase Order (PO) if required by your organization’s purchasing process. If you have questions regarding PO requirements, please contact our support team

Yes. The Customer Portal provides visibility into ticket activity, status changes, and updates related to your service requests. 

Yes. The Customer Portal provides visibility into ticket activity, status changes, and updates related to your service requests.

Newly submitted requests may take a short time to appear in the Customer Portal. If you are unable to locate your request after receiving your confirmation email, please contact our support team at (314) 880-9977, Option 1.

The Customer Portal allows you to: 

• View open and closed service requests 

• Check ticket status and updates 

• Access service history 

• View account information 

• Access invoice history (if applicable) 

• Review available dashboards and reporting 

Select “Request Portal Access” on the Customer Portal page or contact our support team for assistance.

Use the password reset option on the Customer Portal login page. If you need additional assistance, please contact support. 

Yes. Authorized users within your organization can be granted Customer Portal access. Contact your account administrator or our support team for assistance.

Yes. The Customer Portal is available 24/7, allowing you to check service requests, account information, and service history whenever it is convenient. 

No. Please do not submit duplicate requests. You can check the status of your existing service request through the Customer Portal or contact our support team if you need additional assistance. 

Normal support hours are Monday through Friday, 8:00 AM to 4:00 PM

Yes. After-hours support is available for urgent service issues. 

For urgent after-hours assistance, call 314-880-9977, Option 1. 

Submit an RMA Request to initiate a return for repair, replacement, or evaluation.

Our team will review your submission and provide instructions regarding return authorization, shipping information, and next steps. 

You can review the status of your RMA through the Customer Portal or contact our support team for an update.