As a Registered Nurse (RN) with over twenty-three years of clinical nursing and executive management experience, Heena brings a wealth of knowledge to Primary Systems. Her experience includes managing clinical operations, consulting, project implementation and workflow optimization . Heena and her team of clinicians are responsible for the design and implementation of complex workflow solutions for hospital systems. Her team works closely with customers to refine processes for efficiency, and ensure staff members are trained and proficient in the use of advanced applications to achieve and sustain key clinical performance metrics & indicators.  The Clinical Services team includes four Clinical Application Specialists, as well as a dedicated Clinical Informaticist responsible for collecting and analyzing data, and developing custom reports and dashboards for customers.  Heena obtained her Bachelor of Nursing (BSN) from Maryville University, and her Masters in Healthcare Informatics (MHI) from Southern Illinois University at Edwardsville.  She began her career in a variety of acute care settings, with experience including Cardiovascular services, Orthopedics, Telemetry, Rehab, Dialysis and emergency services before making her way into leadership roles. Prior to joining Primary, Heena worked as the Director of Solution Operations and Clinical Development for a population health company to implement value-based care models among payors and health systems.