Primary Systems Announces Territory Expansion in Delivering Solutions to Hospitals Across Central Illinois

Crucial Communications Provider Partners with Rauland In Delivering Critical Workflows and Communications

June 3, 2019 — Primary Systems, a leader in clinical workflow analysis and communication solutions today announced the expansion of its distribution territory for the Rauland Responder® healthcare solutions into Central Illinois.  Primary Systems, a Rauland Healthcare partner in the greater St. Louis and Southern Illinois areas for more than 20 years, adds the Central Illinois market effective June 1st, 2019. 

The addition of this new territory further strengthens Primary Systems’ strategic partnership with Rauland, a critical communications and life-safety solutions provider. Together, Primary Systems and Rauland will work to design, implement and support intelligent nurse call solutions in these healthcare markets. Rauland noted that Primary Systems brings considerable experience in clinical services, with several registered nurses on staff, equipped with real world bedside experience that specialize in Lean process management and workflow development. 

Frank Henry, Director, Central Illinois for Primary Systems, said the company brings exceptional clinical and technical support staff in serving these healthcare markets. “We’re excited to now deliver Rauland’s advanced hospital communications and workflow solutions to healthcare providers in Central Illinois. Together, we bring more value by providing unique solutions and progressive technology and services to enable hospitals to improve their clinical processes and enhance the patient experience,” he said.   

Steven Potts, President of Primary Systems, said that Primary Systems has experienced steady growth and reach into the majority of the acute care facilities in the current St. Louis, Missouri market.

“Our growth is attributed to developing and maintaining ongoing relationships, combined with consistent implementations and customer support. We’re excited to bring that same high level of service, especially in our caliber of experience and response time, to Central Illinois healthcare customers,” Potts said. 

Maureen Pajerski, EVP & CMO of Rauland, added, “Primary Systems is a valued business partner and we see tremendous synergies and opportunities created as a result of expanding their territory. As we continue our long-term relationship with Primary Systems, the most significant beneficiary of this change will be our customers, with expanded solutions and services that can help them strengthen their focus on improving patient care and the caregiver’s ability to deliver that care.”

Responder communication and workflow solution serves more than one million acute care beds in 40 countries. Responder helps staff deliver the best possible patient care, with fast, direct patient-to-staff communication, flexible integration, intelligent call routing and real-time reporting. The solution helps gather data real-time for easier decision-making, optimized workflow and enhanced patient care and satisfaction.

About Primary Systems
As a leader in workflow analysis and communication solutions, it’s our mission at Primary Systems to provide communication systems with an on-going support model that ensures improved patient outcomes and the overall healthcare experience for our customers and their patients.

About Rauland
Rauland, a division of AMETEK, Inc., is a respected leader in the design and delivery of critical communications, workflow and life-safety solutions for hospitals and education worldwide. For more information, visit


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