Primary Systems Inc., established in 1976 and based in St. Louis, MO is a healthcare technology integrator that specializes in the process improvement of hospital and healthcare facilities through the utilization of technology systems. We pride ourselves in delivering excellent quality and customer service driven by our dynamic, enjoyable, and value-oriented culture. 

POSITION SUMMARY:

As a Client Services Coordinator at our company, you will play a crucial role in ensuring our customers encounter a positive and seamless experience.  Your responsibilities will extend beyond traditional customer service duties to encompass a holistic approach to customer satisfaction.  The primary focus will be on delivering exceptional service with a smile, playing a pivotal role in our Service Contract process, and actively engaging in various tasks to enhance overall customer experience.  This role requires a proactive and customer-centric approach, with a keen focus on building and maintaining positive customer relationships.  By taking on these responsibilities, you will contribute to the overall success and satisfaction of our customers while promoting the values and reputation of our company.  Your key responsibilities will include, but are not limited to:

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answering Phones – Professionally handing incoming calls addressing customer inquiries, and providing timely and accurate information
• Customer Interaction – Engage with customer with a friendly and positive demeanor, ensuring a welcoming experience
• Oversite of Service Calls – Provide oversight of service calls, ensuring timely and effective resolution of customer issues, and maintaining a high standard of service excellence
• Collaboration Between Departments – Collaborate with various departments to ensure that deliverables of service contracts, for which customers have paid, are being attended to promptly and efficiently
• Service Contract Process – Work with Operations Specialist to ensure contracts for both new and existing customers are being supported as needed
• Training and Maintenance Scheduling – Schedule and coordinate training sessions and maintenance for contract customers, ensuring their continued satisfaction and product optimization
• Customer Service Satisfaction Survey – Utilize company used survey to collect data on customer satisfaction to ensure we continue to enhance the customer’s overall experience
• Event Coordination – Coordinate company attended trade shows to showcase our products and services, contributing to brand visibility and customer/vendor engagement
• Website Updates – Regularly update the company website with relevant information, ensuring accuracy and relevance for our customers
• Electronic Signage Boards – Maintain and update PSI’s electronic signage boards with current and pertinent information, keeping customers/employees informed about our latest offerings
• Social Media Management – Contribute to the company’s online presence by updating and managing our social media pages, engaging with customer and promoting positive interactions

JOB QUALIFICATIONS/REQUIREMENTS:

• High school diploma or equivalent
• A minimum of three to five years of customer service experience
• Displays professionalism, enthusiasm, and a positive attitude when interacting with customers
• Background in healthcare and/or marketing a plus
• Excellent verbal and written communication skills
• Excellent presentation skills
• Intermediate to advanced knowledge and experience with Microsoft Office (Word, PowerPoint, Excel, Outlook, Publisher)
• Intermediate to advanced knowledge and experience with Adobe, Canva, WordPress or similar programs

BENEFITS:

• 100% paid Family Insurance Benefits
• Health, dental, and vision insurance
• Life Insurance
• 401(k) complete with company match up to 5%
• Disability coverage
• Learning opportunities that support career development

PHYSICAL DEMANDS:

The physical demands described here represent those that an employee must meet to perform the essential function of this job successfully.   While performing the duties of this position, the employee is regularly required to walk, stand, use hands and fingers, grip, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk and hear. Ability to lift and carry 10 lbs. on a regular basis and 30-40 pounds on occasion is required. 

OUR COMMITMENT TO DIVERSITY:

Primary Systems offers equal employment opportunity to all applicants for employment and to all employees regardless of sex, age, race, color, religious creed, national origin, ancestry, marital status, sexual orientation, or disability.